FAQ

What is the Fresher Me Mud Mask?

The Fresher Me Mud Mask is a 100% natural mud mask that is responsibly sourced, eco friendly, and cruelty free.

The mask has active organic ingredients formulated to give an exciting home spa facial experience whilst combating troublesome skin and delivering a smoother and firmer face - all from day one.

Does Fresher Me have other products?

Not yet, we're working on it. :)

Why do you have this specific combination of ingredients?

All of our ingredients have been chosen with the goal of making the skin super smooth and toned - whilst being 100% natural.

Not only are the ingredients unique but also are the concentrations and combinations. We chose all of our active ingredients and combinations because our active ingredients all contribute to hydrating, firming, and smoother skin from day one - check out our "Buy" page for a full breakdown.

Can the mask be used for acne prone skin?

Absolutely! In our mask, after water, Dead Sea Mud is the largest share of the ingredients so this is the main active ingredient to draw out impurities and reduce the signs of acne.

 ….And oily skin?

Our mask is packed with moisturiser that will absorb oil and leave your skin feeling smoother than ever.

Is your mask tested on animals?

Never. We love animals!

How do I use the Fresher Me Mud Mask?

Apply with hands over a cleansed neck and face/body and leave for 10 minutes. The mask doesn't dry out - keeping the skin protected and nourished. Rinse with warm water and a soft cloth/flannel and then pat dry with a fresh towel. Remember - a little goes a long way!

How much is in one pot?

In each pot there is 50ml (approx.) - at least 8-12 applications (depending on how much you use). 

How long does the mask last for?

The mask can last for up to 12 months once opened, but we highly recommend using it within the first three months to get the best performance.

How often can I use it?

We personally think it’s nice to give your face a couple of days off between each application, so to answer the question, we'd recommend once a week, however if you're a real mud lover, you can use it up to three times a week.

How can you guarantee I’m not allergic to it?

We've done lots of testing on our mud and it has passed all of the relevant requirements so you can be confidently assured, however if you’re prone to having issues with skin products we’d recommend doing a patch test a full 24hrs before a facial application.

Do you do refunds?

Absolutely. We're so confident that you'll love our mask, if you don't experience smoother skin from day 1 we'll give you a full refund. All you would need to do is email info@fresherme.com and we'll give you instructions on where to send the mask.

Do you ship worldwide?

Absolutely, however please check local shipping services for ordering times. Also shipping times can be slower at peak times due to over demand, however once product has left Fresher Me HQ - you will be notified via email.

Approximate shipping times once product(s) have left Fresher Me HQ: 

1-4 days UK, 3-4 days northern Europe, and 5-7 days rest of the world. Some countries do take up to one month for delivery, so please be patient! Thankfully proof of sending product can be given from us; please email info@fresherme.com to ask for an update.

My mask hasn’t arrived yet, have you sent it?

Because of the high volumes of orders, we hope to send the mud masks out as soon as possible. However, if you have had no order sent email after two days please give us an email at info@fresherme.com and we can give you the status of your tracked order.